Day One – Wednesday 16th March 2016, 11.30

Case studies: Intelligent ePOD addresses the challenge of providing a tailored customer experience vs. driver shortages

TranSend Solutions

It’s a constant challenge for delivery operators to manage the different, and sometimes complex, delivery instructions for individual customers at each stop on a route.

Adding to the mix is the issue of driver shortages, which is exacerbated by a number of factors – the demographics of licence holders, retirements, falling numbers of new entrants and the Driver CPC.
This has driven an increase in delivery operators using agency and subcontracted drivers to fill the gap, which brings its own challenges in terms of driver experience and knowledge of your business processes.

So, how can you handle complex and detailed delivery instructions whilst meeting your customers’ expected delivery service levels?

Using client case studies, you will learn how companies such as Palmer and Harvey, Wincanton, Brighthouse and Tardis Environmental have transformed their delivery operation using the TranSend ePOD app and back office system, using customised workflows for each stop – by customer, by contract, by product.

Simple, step-by step driver instructions via the PDA removes the need for detailed paperwork and ensures that products are delivered according to your customer’s specific requirements.

Much more than ‘sign on glass’ the TranSend ePOD app includes comprehensive functionality to manage the driver’s day, including vehicle checks, trailer management and accident & incident reporting; all of which ensures driver compliance with the requirements for each delivery, or job, with a duty of care.