Philip Courtney MCILT

General Manager National Distribution Centre and 3rd Party Operations,

John Lewis Partnership

Biography

 

Phil Courtney is a supply chain leader who works in the Operations Directorate within the John Lewis Partnership.  After spending the first part of his career managing retail branches for Boots The Chemist he moved into logistics more than twenty years ago. Phil has been instrumental in supply chain transformations across Boots, Currys/DSGi and more recently the John Lewis Partnership.

In his current role he has responsibility for the John Lewis 2-man fulfilment site in Milton Keynes and the 3rd Party Service Providers Clipper Logistics and the iForce Group. Leading 3rd party service providers and ensuring they meet the expectations associated with the John Lewis brand is aided by having an in-house operation as a reference point.

Phil views, the complexity of Omni-channel operations as necessitating a mindset that never accepts the status quo, but constantly aims to exceed customer expectations. The execution by engaged Partner’s and 3rd Party colleagues across the operation is what make the challenge all the more worthwhile and rewarding.

In his spare time Phil can be seen biking across the Lincolnshire countryside striving to complete the ride faster than his previous PB.

Phil holds a Business Degree from Oxford Business School. 

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