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Jim Hartshorne CMILT

Jim Hartshorne CMILT

Managing Director, DHL Supply Chain

Jim Hartshorne is Managing Director, Retail and Consumer for the UK & Ireland region of DHL Supply Chain and a member of the regional board. Over 80 major high street retailers and consumer brands come under his leadership, spanning more than 100 sites and 16,000 colleagues. Jim is also responsible for all operations in Ireland, cross sector.

Previously, Jim was Vice President of Retail Operations for the UK & Ireland region, managing the largest dedicated 2 Man Home Delivery network in the UK and overseeing warehousing and transport operations for the UK’s second largest supermarket. During this time, Jim worked closely with a major UK retailer as it transitioned to become a digital business, creating a customer-centric supply chain with an increased service proposition. He also oversaw the application of automation and robotics to deliver warehouse efficiencies.

Following five years at Wincanton as Operations Manager for an automated retail facility, Jim joined DHL in 2006 as General Manager, supporting one of the UK’s leading supermarket chains. Jim went on to become Business Director, LLP for a key customer, managing all inbound and outbound movements across six factories in Western Europe. During his time as VP, Business and Account Development, LLP Jim led a multinational team managing over €1.1bn of customer supply chain spend and securing new business in Automotive, Technology, Consumer and Engineering & Manufacturing industries.