Seminar 2020

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How Waitrose deliver predictable user adoption on a large-scale merchandise operations project

31 Mar 2020
Theatre 1
IntraLogisteX Conference

Waitrose are replacing a significant amount of their legacy systems and processes within their Merchandise Operations chain. In addition to the ‘hard’ changes, this also necessitates soft skills training as their culture and behaviours across their estate will need to change. Waitrose committed early to doing something different and to using gamified simulations to deliver learning-by-doing in an immersive, virtual environment.